Privacy Policy Kiss91 — Player Data Protection Malaysia

Welcome to the kiss91 Privacy Policy. This document transparently and thoroughly explains how the kiss91 platform ("We", "Company") collects, processes, stores, and protects your personal information ("Player", "User") while you use our platform at kiss91.app.

We understand that privacy is a fundamental right of every individual. That is why we built this policy not merely to meet legal requirements, but because we genuinely value the trust you place in us. Every data-related decision is made with the interests and safety of our players as the top priority.

By using the kiss91 platform — whether via web browser or mobile app — you agree to the terms set out in this Privacy Policy. This policy should be read together with the Terms & Conditions kiss91.

Kiss91 collects various types of information to ensure the platform operates smoothly, securely, and in compliance with regulatory requirements. The following are the categories of information collected:

We may also collect information from trusted third-party sources such as identity verification providers, payment providers, and fraud prevention databases to complete your account profile and enhance platform security.

Kiss91 uses the information collected exclusively for legitimate and transparent purposes. We do not use your data for purposes unrelated to platform operations without your consent. The primary purposes of use are as follows:

• Account Management — creates, verifies, and manages your player account on the kiss91 platform.
• Transaction Processing — processes deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification (KYC) — ensures you meet the minimum age requirement and applicable legal requirements.
• Platform Security — detects and prevents fraud, money laundering, and unauthorised access.
• Customer Support — provides prompt and effective assistance when you contact our support team.
• Experience Personalisation — displays relevant content, promotions, and game recommendations based on your preferences.
• Marketing Communications — sends promotional notifications, bonuses, and special offers (you may unsubscribe at any time).
• Legal Compliance — fulfils the reporting and regulatory compliance obligations imposed on online gambling platforms.
• Platform Improvements — analyses usage patterns to improve platform performance, interface, and usability.

Kiss91 does not sell or rent your personal data to third parties. However, under certain limited circumstances, we may share your information with the following parties:

• Payment Providers — banks, eWallet companies, and payment gateway providers that process your deposit and withdrawal transactions. They receive only the information necessary to complete the relevant transaction.
• KYC Verification Providers — third-party identity verification companies that assist us in verifying player identities in accordance with regulatory requirements.
• Game Providers — game software providers that supply slots, fish shooting, and sports games on the kiss91 platform. They receive only the minimum technical data required.
• Infrastructure Provider — cloud hosting and security companies that support our platform's technical operations, bound by strict confidentiality agreements.
• Authorities — law enforcement agencies, regulatory bodies, or courts when required by law or court order.

All third parties with whom we share data are bound by data protection agreements that ensure they handle your information to the same security standards as we do.

The security of your data is a responsibility we take very seriously. Kiss91 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure.

Our technical security measures include:

• Encryption of data in transit using 256-bit TLS/SSL protocols for all communication between your browser and our servers.
• Encryption of data at rest on our servers using the latest industry standards.
• Intrusion detection systems (IDS) and multi-layered firewalls that monitor traffic in real time.
• Two-factor authentication (2FA) is available for all player accounts as an additional layer of protection.
• Regular security audits by independent third-party experts.
• Strict access controls — only authorised staff may access player data, and all access is fully logged.

While we take all reasonable steps to protect your data, no system is completely 100% secure. In the event of a data breach affecting you, we will notify you and the relevant authorities within the timeframe required by law.

Kiss91 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data — retained for the duration your account remains active on the kiss91 platform.
• Financial transaction data — retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• KYC verification data — retained for 5 years after account closure or as required by regulatory authorities.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Technical log data — retained for 90 days for security and system debugging purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you. You may request early deletion of your personal data subject to limitations permitted by law.

Kiss91 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as maintaining your login session. These cookies cannot be disabled as the platform will not function without them.
• Functional Cookies — saves your preferences such as language, currency, and notification settings for a smoother repeat experience.
• Analytics Cookies — helps us understand how players use the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies — used to detect suspicious activity, prevent fraud, and ensure the security of your session.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the kiss91 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the kiss91 privacy policy, you have the following rights regarding your personal data:

In operating the kiss91 platform, some of your data may be stored or processed on servers located outside Malaysia. Such data transfers only occur when necessary, and we ensure adequate safeguards are in place throughout.

Every cross-border data transfer is carried out in compliance with applicable legal requirements and by ensuring the data recipient handles your information to a standard of protection equivalent to or higher than that set out by Malaysia's PDPA.

The safeguards we apply for international transfers include:

• Data Processing Agreements with all international partners.
• Ensuring the recipient country maintains an adequate level of data protection.
• Use of internationally recognised Standard Contractual Clauses.

Kiss91 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-platform notifications on kiss91 when you are logged in.
• Notification email sent to the address registered with your account.
• Display of a notice at the top of this page for at least 14 days before changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the kiss91 platform after any changes take effect constitutes acceptance of the updated terms. If you disagree with any changes, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way kiss91 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every inquiry seriously and transparently.

• Live Chat 24/7 — the fastest way to get an immediate response from our team, available directly within the kiss91 platform.
• Privacy Email — [email protected] — please include the subject "Privacy Inquiry" and your request details for faster processing.

For formal complaints, you also have the right to submit a complaint to the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and we have failed to address your concerns satisfactorily.